Privacy Policy
Last updated: 04 September 2026
MadeeVision ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.madeevision.com) and our products — Merkai CRM and MadeeAutomation.
By using our products or website, you agree to the collection and use of information as described in this policy.
01 Information We Collect
Information you provide directly
- Contact form submissions — your name, email address, and message content when you contact us or book a demo.
- Account registration — name, email, company name, and country when creating a Merkai CRM or MadeeAutomation workspace.
- Business data — customer contacts, deals, products, orders, and inventory data that you enter into our products. This data belongs to you.
Information collected automatically
- Usage data — pages visited, features used, session duration, and browser type.
- Device information — operating system, screen resolution, and device type.
- IP address — used to detect approximate location (country level) for analytics and security purposes.
02 How We Use Your Information
- To provide, operate, and improve our products and services.
- To respond to contact form enquiries and demo requests.
- To send service-related communications such as account confirmations and product updates.
- To analyse product usage and improve the user experience.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations applicable in India, Thailand, Philippines, and the UAE.
03 Data Storage & Security
Your data is stored on cloud servers with industry-standard security measures in place, including:
- HTTPS encryption for all data in transit.
- Database-level access controls and authentication.
- Multi-tenant data isolation — each workspace's data is logically separated from all others.
- Regular security reviews and dependency updates.
While we implement strong security practices, no system is completely immune to breaches. In the event of a data breach that affects your information, we will notify you as required by applicable law.
04 Cookies & Analytics
We use the following services to understand how our website is used:
- Google Analytics (GA4) — tracks page views, session data, and user behaviour in aggregate.
- Google Ads (AW) — measures the effectiveness of our advertising campaigns.
- Microsoft Clarity — records anonymised session replays and heatmaps to improve the website experience.
These services may use cookies — small text files stored in your browser. You can disable cookies via your browser settings, though this may affect some website functionality.
05 Third-Party Services
We use the following third-party services in the operation of our website and products:
| Service | Purpose | Data Shared |
|---|---|---|
| Zoho Mail (SMTP) | Contact form email delivery | Name, email, message |
| Google Analytics | Website usage analytics | Anonymised usage data |
| Microsoft Clarity | UX heatmaps & session replay | Anonymised session data |
| Google Ads | Conversion tracking | Anonymised ad interaction |
Each third-party service is governed by its own privacy policy. We encourage you to review them if you have specific concerns.
06 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct inaccurate or incomplete data.
- Deletion — request that we delete your personal data, subject to legal obligations.
- Portability — request your data in a portable format where technically feasible.
- Objection — object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us at Info@madeevision.com.
07 Data Retention
- Contact form submissions — retained for up to 12 months for follow-up purposes.
- Product account data — retained for the duration of your subscription, plus 30 days after cancellation, after which it is permanently deleted.
- Analytics data — retained per the default policies of Google Analytics and Microsoft Clarity.
You may request early deletion of your data at any time by contacting us.
08 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or products after changes are posted constitutes your acceptance of the updated policy.
09 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: